Decoding Data + Decisions

QuanCon is Quantexa’s annual ecosystem event, providing the perfect opportunity to network with industry leaders and attend valuable educational sessions on current and future technology trends and real-world best practices.

Both options are available. You can join our in-person event in London or our virtual session. Please select your preferred option on the registration form.

You will receive more information about the option selected via email.

On the day of the event, you will receive an email with the link to access our online platform. Please register and test your setup to watch the live stream and access networking capabilities, content, and our Q&A hub.

Don’t worry! We'll walk you through a few settings you should have in place to have a good virtual experience on our platform (Goldcast).

I'm seeing an error message telling me my microphone and/or camera aren't connected; what should I do?

While most attendees won't need a microphone/camera to listen to an event, the platform takes these permissions during tech check to ensure audio/video devices are correctly set. So, you shouldn't face any device-related issues. But please refresh the page and double-check if you gave permission to access your microphone/camera. You can also refer to this guide on enabling microphone and camera permissions: Goldcast - Enabling microphone and camera permissions

Which browser should I use?

While the platform is compatible with all browsers, we recommend our attendees join events from Chrome/Edge for an optimal experience.

My video/audio appears to be lagging, what should I do?

Below the stage (where the speaker is talking), you will see a toggle on the bottom right. Click this toggle to enter what we call the lite mode, which may help alleviate your video/audio issues.

I want to switch my audio/video device which is being used on the platform. How should I proceed?

Our platform has a dynamic settings modal that helps users seamlessly switch audio/video devices during events.

1. If Goldcast has access to the user's Mic & Camera permissions from the system & browser then the user can directly view/change audio & video devices connected to its system via the settings modal.
2. If Goldcast doesn't have access to the user's mic then the user can switch their audio device by clicking on Click to view/change audio device which will redirect the user to the system's settings to change the audio device connected to the system.

What happens if I have a VPN, Firewall, or network issue?

We do recommend watching events on Goldcast with your VPN turned off. However, if you do have your VPN on, please use the "lite mode" toggle on the bottom right of the stage.

Learn more about Configuring Your Connection Settings - Network, VPN, and Firewall.

The toggle isn't helping me, what should I do now?

If the toggle is not helping your viewing experience, try refreshing the page using a soft refresh (CTRL + R) or a hard refresh (CTRL + SHIFT + R). Still not helping? Try opening up your attendee magic link in an Incognito/Private browser window.

Have trouble logging in?

Please contact us via email: quancon@quantexa.com

If you experience any issues logging in or need support from our team, please contact quancon@quantexa.com. We’ll get back to you as quickly as we can.